Individuals saying to get a Time Warner Cable specialist was spilling secrets on Reddit.
Energy Warner wire, the second-largest provider of television and internet service in the United States, advised Quartz it is looking at the listings. Were incapable of examine if this people is clearly a present or previous worker, a spokesman stated.
Reddit user cableguy_the going an Ask myself Everything (AMA) bond, posting photographs of his ID badge and uniform as purported proof of his job. Their answers to the inquiries coming in are extremely candid. Here are some highlights (typos protected).
On Comcasts pending purchase of the time Warner cable tv:
We would like the merger as the current cluster responsible could be the worst in previous background. Many getting discharged because of difficult metrics. All the power has become provided to support service staff and removed from the individuals who in fact check out the residences and fix trouble . Its a mess while the company will be manage like shit IMHO [in my very humble viewpoint].
About stress between professionals and customer support representatives:
Yea support service reps and techs are fighting a conflict that no one views. We dislike all of them, they dislike all of us. They determine users the thing is the gear with regards to almost never are. We tell clients just to overlook exactly what the guy throughout the cellphone says because its likely that good, he has never wired a residence, strung a drop or set wire.
On whats truly completely wrong together with your connections:
Dont think 50% of precisely what the representative throughout the phone lets you know. Simply schedule the technology. Leave him run. Hes completed this prior to. The associate merely suggestions cell phones. Its hardly ever the equipment causing the problem.
Regarding the information to get better help:
When a technology comes ,ask for their managers numbers. Tell him its not to burn your but to escalate an issue. He could contact his sup to make certain their cool but that can help.
On whats preventing more quickly net grab rates:
Honestly, basic analog wire. It takes upwards sooo much bandwidth . 1 channel per frequency vs connecting numerous wavelengths to deliver 8 networks for a downstream and 4 for an upstream . Once we get 100percent electronic tv.. Internet will get more quickly. Also obstruction. If you live around a college it’s the worst . Grandmother would use the lady 15 meg for mail and surfing but younger Johnny school child sucks in the bandwidth in your community making use of netflix and torrenting and gaming. However they pay exactly the same. IMHO what might correct this can be capping data and giving anyone uncapped speeds.
On the reason why splitting your own cable hookup are an awful idea:
Investing in a splitter to simply attenuate the sign is really dumb we actually have issues labeled as attenuators that this without incorporating unnecessary splitter. But it is correct that continuously indication is equally as terrible as insufficient we name that distortion
On whether this Reddit AMA will cost your their job:
I would feel discharged based whom grabs me personally. I might buy a plus its so hard to tell using ways this business happens to be organized.
On what Wi-Fi indicators are unreliable, and will be vanquished by doorways and wall space:
Yes very true. Plaster structure specially.Solid wooden gates, being in a cellar when the router is found on the 2nd flooring or vice versa. Wi-fi is a fickle monster.
On your own broken cable modem:
Yea I notice this many. I might state in a given season I would personally say 5% of this modems I swapped happened to be really bad. We perform plenty of puppy and pony tv show and merely swap they anyhow. The thing is typically not products linked. Modems either work or they dont. Discover very small in-between. These are typically simple equipment. I’ve show people making use of my very own notebook everything operating just fine, subsequently turn back to their devices and anything goes to shit. They nevertheless require a brand new modem..Its insanity.